Search & Book


Information on Covid-19

Dear guests,

Due to the current situation, we would like to inform you about the latest developments in the Covid-19 pandemic (coronavirus).

So that you can enjoy your well-deserved vacation with us in the Stubai Valley, we have taken some measures for the safety of all of us.


Due to possible future government changes, adjustments in the usability of our facilities may result from one day to the next, which we unfortunately have no influence on.

This page is kept up to date to the best of our knowledge, but unfortunately we cannot guarantee its accuracy.

Last change: 18th October 2021


When entering Austria, no quarantine is necessary in principle, unless you come from a high-risk area or virus variant area.

Since 10th June 2021, digital registration is only required for entry into Austria from risk areas (Annex B2). Details and the digital application/registration can be found here:

Furthermore, the so-called 3-G rules apply:
Only those who have been vaccinated, tested or have recovered and can prove this accordingly may enter the country.

Vaccinated, Tested, Recovered

In all accommodation facilities (hotels, guesthouses,...), all persons aged 12 years and older must present a valid negative test result, a vaccination certificate or a confirmation of a previous COVID 19 infection recovery upon arrival. This also applies, for example, to gastronomy (restaurants, alpine huts, cafés, etc..), hairdressers or other service providers which work closely to customers bodys.

During the stay the test must be renewed several times until departure, if necessary, according to the validity period of the respective Corona tests. For example, since 15.09.2021, an antigen test is valid for 24 hours and must therefore be renewed daily.

You can get tested e.g. in our hotel, at the tourism association (at the leisure center), local doctors, pharmacies or at mobile test stations.
You can find more information at our tourism association in the section "Testing opportunities for guests":


Guests of our hotel can get a free daily test at our hotel and/or at the Neustift leisure centre (1st floor). This test is an antigen test and is therefore valid for 24 hours.

Pre-registration for the test is not necessary. Please bring a legibly filled out form with you to the test (available at the reception). For the test by the Tourism Association in the Neustift Leisure Centre, the guest card (copy of registration) must also be brought along.

Test dates:

  • Daily from 17-18 pm at the Neustift Leisure Centre
  • Daily from 17pm until 17:30pm at the hotel

General operation

All of our regular offers and facilities can currently be used, including our wellness area (3:00 p.m. to 7:00 p.m.) and our outdoor swimming pool in the garden in summer (weather permitting).

In the morning you can help yourself at our breakfast buffet and for dinner at the salad buffet.

FFP2 Mask obligation, mouth-nose protection

Wearing an FFP2 mask in indoor areas has been mandatory again in principle since 15.09.2021.
A mouth-nose protection is currently no longer sufficient!

However, there are the following exceptions for accommodation establishments (in our hotel):

All persons who can provide a valid vaccination, valid test (during the validity period) or valid proof of recovery are NOT required to wear a mask or mouth/nose protection in indoor areas in our hotel.

A valid certificate (for persons 12 years and older) is required to enter and stay in our house.

Disinfection and cleaning

Hand disinfectant dispensers are available for you at all important points (at the hotel entrance, in front of the buffet and in front of the wellness area).

The cleaning of all public areas and guest rooms is carried out at the highest level with appropriate utensils.

Furthermore, all rooms will be disinfected with a special device that we have purchased on departure.

Wellness area

Our wellness area is open daily from 3:00 p.m. to 7:00 p.m. We ask you to treat each other responsibly.

Kitchen and dining room

During your stay, you always have the same fixed table in the morning and in the evening.

Before taking anything from the buffet, please disinfect your hands.

As of 01.07.2021, the previously valid closing hour will no longer apply.

Booking and check-in

You can tell us your wishes or other special features (e.g. food allergies, additional pillows, ...) for your stay comfortably by email, so we can prepare your vacation in the best possible way.

Our online check-in enables you to enter your registration data in advance and thus shorten your check-in at the reception.

If it is impossible for you to arrive due to government orders, you can cancel at any time free of charge. Otherwise, our cancellation terms and conditions apply.

Outside the hotel

Vaccinated - Tested - Recovered (3-G rules) applies in the following areas:
Gastronomy, hotels and accommodation, recreational facilities (e.g. dance schools, zoos), cultural facilities (with the exception of museums, libraries, libraries and archives), sports facilities, meetings (with more than 100 participants), trade and public fairs, congresses.

Protection bucco-nasale et masques FFP2:

A mouth-nose protection is currently no longer sufficient!
In administrative offices and courts, in public transport (bus, taxi, gondolas), in customer areas of places of daily use (e.g. supermarkets, pharmacies, banks), the wearing of a FFP2 mask is mandatory in closed rooms.
Furthermore, in other shops (e.g. sports shops, clothing shops, etc..) the wearing of an FFP2 mask is obligatory for non-vaccinated persons.

Night gastronomy
Clubs, discos, bars, etc..
From 22 July 2021, access to night catering is only possible for vaccinated persons (deadlines as before) and persons with a current negative PCR test result (valid for a maximum of 72 hours from sample collection).


Yourself and others!
  • If possible, keep your distance from other, unfamiliar people
  • Avoid shaking hands and hugs.
  • Wash hands several times a day with soap and water for at least 30 seconds.
  • Avoid contact on the face with uncleaned hands.
  • Sneeze or cough into the crook of your arm or into a handkerchief.
  • Do not travel if there are signs of illness. If signs during the stay by phone contact the reception.